Either treat them better or pay them better. I believe that’s a tribute to poor management, which makes the staff unhappy to work there. I don’t think I’ve ever seen the same maintenance person more than three times (I also don’t call them that often). Sometimes I have to call and follow-up, but its very rare and it’s usually because of my roommates dogs (they won’t come in with dogs present, which is understandable)-Office staff is nice-Amenities-Pet friendl圜ons:-There is an extremely high turnover rate with maintenance staff. My review is based on the experience overall and not specific to a type of apartment unit.Pros:-Maintenance staff has always been kind and efficient. I spent one year in their 4x4s and one year in their 2x2.5s. I plan to go somewhere with a gate and better working appliances, but I will miss the office staff and maintenance greatly. I wont rent here again because I believe the rent price far exceeds the condition the apartments are in, and the neighborhood is not the safest. The gym is a nice size although one treadmill is totally out of service and another stops after about 0.5 miles. Maintenance (including emergency services) and front office staff are very helpful, kind, and diligent, and I believe they are the best Ive experienced in Tallahassee. My dishwasher doesnt drain properly and is moldy, and maintenance has fixed that before, so I dont know if theres anything else they can do about it and I appreciate their help. The furniture is cheap - I sit on one section of my couch and after the first year the cover of it was all torn up, so I know Ill probably get charged for that even though thats regular wear and tear. Also, the 2/2.5 lot only has about 8 free visitors spots, which are usually all taken up at night, so just make sure to get a visitors pass at the front office. My brothers car got broken into this year when he stayed at my place for a night, which isnt the apartments fault but should let anyone know about the location. First, the 2/2.5 apartments dont have a gate which I thought they did, so that was a let down. Ive lived here for 2 years now and I have good and bad experiences, like I think any apartment complex will have. I dont know how but this place continues to be headache for me even after I moved out over 2 months ago. You can find a much better place for cheaper I promise you. Again I had to dispute it.Like I said before, the staff here was usually very nice and helpful but it doesnt make up for the conditions and the administrative problems I experienced. After disputing that and paying whatever was left, I get a text 2 months later accusing me I never paid it and I was going to be sent to collections unless I did. Half of the year the gate was either broken or just open for anybody.- When I moved out they tried to pin the damage to the living area on me which I clearly marked in the form checking in. Only one treadmill worked the time I was there. The pool turned green one time because it hadnt been cleaned in so long. My room had stains everywhere and a damaged carpet.- Facilities werent maintained. No one had cleaned the living area in years. Although the people working at Torchlight have been mostly nice and helpful, staying at this place was a nightmare.- When I moved in the place was disgusting.
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